The Customer Experience Exchange for BFSI is an exclusive executive-level, invitation-only forum, where leaders from across the UK will meet to gain an insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

After an arguably disruptive year, the CX Exchange will reconvene for its 10th official edition in March 2021 to explore a new era of customer excellence.

Is your CX strategy up-to-date, encompassing of short-term as well as long-term visions, and is it fit for the post-Covid world?

This year's exclusive, two-day, invitation-only meeting, takes place on the 23rd and 24th March, and for the first time, is 100% online.

The event will bring together 60 invited senior leaders who are all actively responsible for driving customer experience transformation within their respective organisations.

Conference website